Privacy Policy
Last Updated: 11-30-2024
This Privacy Policy (“Policy”) describes how SPAT AP LLC (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you visit our website rvparkfate.com, use our mobile applications, or engage in text message communications (collectively, the “Services”). This policy is designed to comply with applicable laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) (if applicable), California Consumer Privacy Act (CCPA), and Telephone Consumer Protection Act (TCPA).
1. Information We Collect
We collect personal information when you use our Services. The types of personal information we collect include:
- Personal Identification Information: Name, email address, phone number, mailing address, payment information.
- Usage Data: IP addresses, browser type, device information, and other technical data regarding how you access and use our Services.
- Website Analytics and Cookies: Our website uses cookies and similar technologies to understand how visitors use it and to measure our advertising. These include Google Analytics (visits and pages viewed), the Meta (Facebook) Pixel (advertising measurement), and Microsoft Clarity (heatmaps and recordings of clicks, taps and scrolling; sensitive information you type into forms is masked). We also note which of our pages a visitor views under an anonymous identifier, and connect that history to your inquiry if you contact us or submit a form. Reservations are completed on Campspot, whose own privacy policy applies to those pages. You can change your choices at any time using the cookie settings button on our website or your browser settings. For more information, see Microsoft’s privacy statement and the Google Analytics opt-out tool.
- Location Data: We may collect location data if you enable location services on your device.
- Text Message Data: If you opt-in to our text messaging services, we collect and store the phone number you use to opt-in, any text messages sent, and your consent to receive further messages.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our Services.
- To personalize your experience with our Services.
- To communicate with you, including sending you promotional text messages and email communications.
- To respond to your inquiries and fulfill customer support requests.
- To comply with legal obligations and prevent fraud.
- To analyze usage trends and improve the content and functionality of our website and apps.
3. TCR Text Messaging Opt-In and Privacy Requirements
By opting in to receive text messages from us, you consent to receiving marketing, transactional, or service-related text messages at the phone number you provide. We follow The Campaign Registry (TCR) text messaging opt-in and privacy requirements as outlined below:
-
Opt-In Consent: You must explicitly opt in to receive text messages. When you sign up for text messages, we will obtain your consent by providing clear, prominent information about what you are signing up for.
- Example: ”By Checking the box you agree to receive text messages from SPAT MANAGEMENT I and you can reply STOP to opt out at any time. Reply HELP for assistance, our privacy policy may apply.”
-
Opt-Out Option: You may opt out of receiving future text messages at any time by replying “STOP” to any message. This will ensure that you no longer receive marketing text messages from us. Message and data rates may apply.
-
Message Frequency: The number of text messages you receive may vary depending on the Services you’ve signed up for. We will inform you of expected frequency at the time of opt-in.
-
Carrier and Message Charges: Message and data rates may apply depending on your mobile carrier. We are not responsible for any charges or fees your mobile carrier may charge for text message services.
-
Privacy of Text Message Data: We will not share your phone number or text message content with third parties for marketing purposes without your explicit consent, except as necessary to provide the Services or comply with legal obligations.
4. Data Sharing and Disclosure
We may share your personal information in the following situations:
- Service Providers: We may share your information with third-party service providers who assist in operating our Services, such as payment processors, email services, and text messaging providers.
- Legal Compliance: We may disclose your information when required by law, such as to comply with a subpoena or other legal process, or to protect our legal rights.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Your Rights and Choices
Depending on your location, you may have the following rights with respect to your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional communications by following the instructions in the communication or by contacting us at park@rvparkdallas.com.
- Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at park@rvparkdallas.com.
6. Data Security
We take reasonable steps to protect your personal information from loss, theft, misuse, and unauthorized access. However, no data transmission or storage system is completely secure, and we cannot guarantee the security of your information.
7. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically to stay informed about our privacy practices.
Website ads and your choices
We use advertising tools from Meta (the company behind Facebook and Instagram) on this website and on our Campspot booking pages: the Meta Pixel and Meta’s Conversions API. They tell Meta which pages you visit here and when you tap Call, Text, Email, Book or Apply. We use this to show Dallas Fate RV Park ads on Facebook and Instagram to people who have visited our website, to find new people who may be interested in an RV stay, and to measure whether our ads work. Meta may use cookies and similar technologies on your device for this.
If you give us your email address or phone number, for example in a contact form, we may share a scrambled (hashed) version with Meta. Meta uses it only to match it to a Meta account, so we can measure our ads and make sure current guests and people who asked us to stop don’t see them. We do not sell your personal information.
Your choices:
- Change the ads you see on Facebook and Instagram in your Meta ad preferences.
- Opt out of interest-based advertising from participating companies at aboutads.info/choices (in the EU: youronlinechoices.eu).
- Block or delete cookies in your browser settings, or browse in a private window.
- Ask us to stop using your information for targeted advertising: email park@rvparkdallas.com or text 972-210-3742 with the words “Ad opt-out” and the email or phone number you gave us. We will add you to our do-not-target list and confirm when it’s done.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
SPAT AP LLC
539 W. Commerce St #168 Dallas TX 75208
Email: park@rvparkdallas.com
Phone: 214-432-2663